Reference

Our Legal Terms at planet128

Q: Can I request a copy of all the data planet128 holds about me?

Yes. Email legal@planet128.top or submit a ticket via the in-app 'Legal Request' form. We will verify your identity, then send you a full data export within 30 days of receiving your confirmed request.

Q: How do I update or correct inaccurate personal information on my account?

Contact our support team via live chat or email at legal@planet128.top, state which detail is incorrect, and we will verify your identity before updating the record. Written confirmation is sent once the change is applied to your account.

planet128 operates under a clear set of legal terms designed to protect your account and define how we serve you in Indonesia, where local law permits.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData retention policyAccount security standardsRight to access your data

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How Our Legal Terms Protect You

planet128 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal framework at planet128 is written to be transparent about what we collect, how we use it, and how long we keep it. When you deposit using DANA, OVO, GoPay, or QRIS, the transaction data associated with that payment is recorded solely to verify your

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account activity and process any withdrawal you request. We do not sell your data to third parties. Access to your personal information is restricted to authorised personnel and automated systems that handle account verification. If you are accessing our platform from Semarang or anywhere else in
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Indonesia, your rights under our legal terms are the same — and depend on local law where specific entitlements are defined. You may request a full copy of the data we hold on your account by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about our legal terms, a data access request, or a concern about how your account information is being handled, our support…

ACCOUNT & DATA STANDARDS

How We Handle Your Legal Rights

We apply consistent data-handling practices across every account on planet128 — covering what we store, how we secure it, and how you exercise your rights.

Data Collection Scope

We collect only the information needed to operate your account: your registration details, payment method identifiers (DANA, OVO, GoPay, QRIS), and session activity logs. We do not gather data beyond what account management and legal compliance require.

Cookie Policy

Our platform uses functional and analytical cookies to keep your session active and to understand how account pages are used. You can manage cookie preferences from the settings menu in your browser or from within the platform's account panel.

Account Security Practices

All account data is stored with AES-256 encryption at rest, and all connections to planet128.top use TLS 1.2 or higher. Passwords are hashed and never stored in plain text — your login credentials are not visible to our support staff.

Data Retention Period

We retain your account and transaction records for as long as your account remains active, plus an additional period as required by applicable law. Once the retention period expires, data is securely deleted from our systems on a scheduled basis.

Your Right to Request Changes

You may request a correction to any inaccurate personal data we hold by contacting us via live chat or email. We will verify your identity before making any changes, and we will confirm the update in writing once it has been applied.

Account Closure & Data Removal

To close your account, contact our support team through the in-app ticket system and select 'Account Closure'. We will process the request within five business days and confirm when all active data has been removed or anonymised per our retention schedule.

Frequently Asked Legal Questions

These are the questions we receive most often about our legal terms, your data rights, and how policy decisions affect your account on planet128. Each answer reflects how we actually operate — not a template response.

We collect your name, email address, and the payment method you register — DANA, OVO, GoPay, or QRIS. Session activity and transaction logs are also recorded strictly for account verification and legal compliance purposes.

Yes. Email [email protected] or submit a ticket via the in-app 'Legal Request' form. We will verify your identity, then send you a full data export within 30 days of receiving your confirmed request.

We keep your account data for the duration your account is active, plus any additional period required by applicable law. After that period, data is securely deleted or anonymised according to our scheduled retention review process.

We do not sell your personal data. We may share limited information with payment processors such as DANA, OVO, GoPay, and QRIS solely to process your transactions, and with identity verification services where local law requires it.

Your ability to access certain features depends on local law. We apply the same account terms nationally, but specific eligibility — for example, certain payment methods or product categories — depends on local law in your region of Indonesia.

Contact our support team via live chat or email at [email protected], state which detail is incorrect, and we will verify your identity before updating the record. Written confirmation is sent once the change is applied to your account.

After you request account closure through the in-app ticket system, we process it within five business days. Your active data is deleted or anonymised, though some records may be retained for the legally required minimum period before permanent removal.

Our Legal Terms at planet128

Reach Us About Any Legal Matter

How We Handle Your Legal Rights

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Period

Your Right to Request Changes

Account Closure & Data Removal

Frequently Asked Legal Questions

01 What personal data does planet128 collect when I open an account?

02 Can I request a copy of all the data planet128 holds about me?

03 How long does planet128 keep my account and payment records?

04 Does planet128 share my data with third parties?

05 Is my access to planet128 affected by where I live in Indonesia?

06 How do I update or correct inaccurate personal information on my account?

07 What happens to my data if I close my planet128 account?

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