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How planet128 Protects Your Personal Data

At planet128, your personal data belongs to you — we collect only what we need to operate your account, process deposits via DANA, OVO, GoPay or QRIS, and…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction records securedYou can request data access or deletionNo data sold to third partiesPolicy applies to all Indonesia accounts

Explore the Lobby Read FAQ

What Data We Collect and Why We Hold It

planet128 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with planet128, we collect your registration details (name, email address, date of birth), device identifiers, and payment-method references linked to DANA, OVO, GoPay or QRIS. We do not store full payment credentials on our servers — those are handled by the

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respective payment processor. We retain transaction records for account reconciliation and fraud prevention purposes. Log data, including IP addresses and session timestamps, is kept for security auditing. Access to and use of our platform depends on local law in your region. We do not share your
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personal data with advertisers or unrelated third parties; data is disclosed only where required by applicable regulation or where you have given explicit consent.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of your personal data, or need to correct information on…

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Privacy at planet128 is an operational practice, not a statement. Below are the concrete measures we apply to your account data, from the moment you register to the point where your data…

Encryption in Transit and at Rest

All data moving between your browser or app and our servers is encrypted using TLS. Stored account data, including payment references for DANA and OVO, is encrypted at rest using AES-256.

Cookie Policy and Consent

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can review and adjust your cookie preferences at any time from the cookie settings link in the footer.

Account Security Practices

Login attempts are monitored in real time. After five consecutive failed attempts, your account is temporarily locked and an email alert is sent to your registered address so you can take immediate action.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, personal data is held for the legally required period then permanently deleted. Log data is purged on a rolling 90-day cycle.

Third-Party Data Processors

We share limited data only with processors who help run our service — payment processors for GoPay, QRIS and other local rails, and our KYC verification partner. Each processor operates under a data-processing agreement with us.

How to Request Data Changes

Submit a data access, correction or deletion request via live chat or email. We verify your identity within one business day and complete eligible requests within 14 calendar days, confirming completion by email.

Your Privacy Questions About planet128

Below are the questions we receive most often about personal data, cookies, payment records and your rights as an account holder. If your question is not covered here, reach out via live chat and a privacy agent will respond within one business day.

We collect your full name, email address, date of birth, and the country of residence you declare. We also log the device type and IP address used during registration for security purposes. No payment credentials are stored at the point of registration.

We store only the transaction reference ID returned by the payment processor — not your DANA wallet PIN, OVO account credentials, or GoPay authentication token. Full payment credentials stay with the respective processor and never touch our database.

Yes. Submit a data access request through live chat or email from your registered account. We verify your identity first, then compile and deliver your data export within 14 calendar days of the confirmed request.

After account closure, we retain your data for the minimum period required by applicable regulation — typically several years for financial transaction records. Once that period expires, your data is permanently deleted from our systems.

No. We do not sell or rent your personal data to advertisers, data brokers, or unrelated third parties. Data is shared only with our own service processors — such as payment rails and identity verification — under strict contractual agreements.

Log into your account and navigate to the Account Settings panel. You can update your email address, phone number, and notification preferences directly. Changes save immediately. For email changes, a verification link is sent to the new address.

We use essential session cookies to keep you logged in and optional analytics cookies to see which sections of the lobby you visit most. You can turn off non-essential cookies via the cookie preference panel linked in the page footer at any time.

How planet128 Protects Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Keep Your Data Safe

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Security Practices

Data Retention Schedule

Third-Party Data Processors

How to Request Data Changes

Your Privacy Questions About planet128

01 What personal data does planet128 collect when I register?

02 Does planet128 store my DANA or OVO payment details?

03 Can I request a full copy of my personal data?

04 How long does planet128 keep my account data after I close my account?

05 Does planet128 share my data with advertisers or marketing companies?

06 How do I update my contact details or communication preferences?

07 How does planet128 use cookies and can I turn them off?

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